Shipping

Free standard shipping for orders over $150. Standard shipping is charged at a flat rate of $10 on all orders below $150.

Standard shipping within Australia - 1-5 business days. Shipped with Australia Post.

Delivery times are calculated based on metro areas, so please allow additional 1-4 days for deliver to regional Australia.

Please allow for extended processing and delivery times during sale and other promotional periods.

Returns

Our return policy is applicable to all items purchased from the Domestique Decor online store.

We are happy to accept returns on all items if you are not completely satisfied with your purchase, or wish to exchange or if the product is deemed faulty.

We will re-deliver, replace or refund an order (at your option) if we have incorrectly addressed the delivery. We regret that we can take no such responsibility if you have provided an incorrect or insufficient address. 

On receipt of your purchase, you have 5 days in which to lodge a request for a return. Upon confirmation of a return from Domestique Decor, you have 5 business days in which to return the item to us.

All full priced items can be returned for a refund or store credit.  

All items must be returned in an unused, unaltered condition, and in their original packaging within 7 days of receiving the order. Please ensure the original packaging is undamaged and unaltered, as this is considered part of the product and could affect your refund if damaged by the customer.

Exchanges are subject to colour availability, and will be processed only upon receipt and successful processing of the original order. As a small independent Australian brand, the shipping costs for the return and re-delivery of an exchange are the responsibility of the customer.   

Any claims pertaining to damaged or incorrect products must be lodged with Domestique Decor within 5 days of the customer receiving the goods. Unfortunately we will not be able to accept or process any claims lodged after this duration.

To process your return, please reach out to our support team within 5 days of receiving your product via our contact us page.